Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you engage with our capacity-building and certification services in the organic agri-business sector.

Information We Collect

  • Personal details you provide, such as name, company, job title, email address, phone number, and business location
  • Professional information, including your company’s operations, certifications sought, and supply-chain data
  • Usage data from our website or portals, such as IP address, browser type, pages visited, and timestamps
  • Any additional information you submit during assessments, trainings, or capacity development engagements

How We Use Your Information

  • To deliver advisory, mentoring, training, and auditing services tailored to your certification needs
  • To communicate updates, schedules, and resources related to standards (GOTS, GRS, RCS, etc.)
  • To improve our offerings by analyzing usage patterns and feedback
  • To comply with legal obligations and maintain records for certification bodies
  • To send occasional newsletters or marketing materials, with an option to unsubscribe at any time

Information Sharing and Disclosure

  • We share data with accredited third-party certification bodies strictly for audit scheduling and report submissions
  • Service providers under contract (e.g., IT hosts, payment processors) may access data solely to perform their duties
  • We may disclose information if required by law, to protect rights or safety, or in connection with legal proceedings
  • In the event of a merger, acquisition, or sale of assets, personal information may be transferred under the same privacy terms

Data Security

  • We implement administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, or destruction
  • Access to personal data is restricted to authorized personnel on a need-to-know basis
  • Regular security reviews and employee training help maintain data integrity

Data Retention

  • We retain personal data only as long as necessary to fulfill service delivery, comply with certification-related record-keeping requirements, or meet legal obligations
  • When data is no longer needed, we securely delete or anonymize it

Your Rights

  • Access: You can request a copy of the personal data we hold about you
  • Correction: You can ask us to update or correct inaccurate information
  • Deletion: Under applicable law, you may request deletion of your personal data
  • Objection & Restriction: You can object to certain processing activities or ask for limits on how we use your data
  • Portability: You may request a machine-readable copy of your data for transfer to another service

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our services are intended for businesses and professionals. We do not knowingly collect information from children under 16. If you believe we have inadvertently collected such data, please notify us for prompt deletion.

International Transfers

Personal data may be processed or stored in locations outside your country. We ensure that transfers comply with applicable data-protection laws and use appropriate safeguards.

Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top will reflect revisions. Continued use of our services after changes indicates your acceptance of the updated terms.